What to Expect

What Should A Massage Client Expect?

  • A clean, safe and comfortable environment before, during and after the massage
  • Respect, courtesy, confidentiality and dignity
  • Privacy while changing and right to remove clothing only to their level of comfort for the massage
  • Draped appropriately by a sheet, towel or blanket, with only the area being massaged exposed
  • A certified professional massage therapist, working within their scope of practice and in an ethical manner
  • Option to ask questions of the massage therapist and receive professional responses
  • Determine if there will be conversation, music or quiet during the massage
  • An explanation of the nature of the massage and techniques to be used in advance of starting the massage
  • The right to consent to the massage techniques and approaches, including manual pressure, used in the massage

What Should a Massage Therapist Expect From Their Client?

  • Respect, courtesy and dignity
  • Treated as a healthcare professional
  • Timely arrival at massage therapy appointment
  • Complete and accurate disclosure of health/medical conditions during intake process
  • Communication of expectations of and concerns about the massage
  • Payment at time of service
  • Reasonable notice (usually 12 hours) in cancelling a massage appointment
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